Athlete Experience Specialist

Type: Part-time/Permanent
Location: Ottawa, ON
Pay Rate: $20.00 CAD / Hour
Reports To: League Manager

COMPANY OVERVIEW

50,000 athletes. 20 locations. Millions of views.

Brodie League is more than a basketball league - it's a community. As one of North America's fastest-growing sports brands, Brodie League is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes.

ROLE OVERVIEW

Athlete Experience Specialists (AES) are the first and last impression of Brodie League's game night experience. Your role is to create a welcoming, high-energy atmosphere for athletes, fans, and staff while representing the Brodie brand with professionalism and pride. The goal is to make every athlete and fan feel welcome and build a strong sense of community throughout the night. Your presence, energy, and professionalism directly shape how players and fans experience Brodie - making the AES role essential to delivering an unforgettable gameday.

CORE RESPONSIBILITIES

Athlete & Fan Welcome

• Greet athletes, fans, and guests as they arrive - set a high-energy, welcoming tone from the moment people walk in

• Check in players efficiently and ensure smooth front-of-house flow throughout the evening

• Answer questions, direct people to the right areas, and resolve minor concerns on the spot

Atmosphere & Environment

• Support the setup and breakdown of the game night environment to Brodie's standards

• Help maintain energy levels across the gym throughout the full duration of the event

• Contribute to a consistent, premium game night atmosphere at every location

Brand Representation

• Represent Brodie League with professionalism, enthusiasm, and pride at all times

• Engage meaningfully with athletes and fans to create a genuine sense of community

• Act as an ambassador for the Brodie brand in all interactions throughout the night

REQUIREMENTS

Must Have

• Outgoing, high-energy personality with a natural ability to make people feel welcome

• Strong communication skills and a professional, approachable presence

• Availability for evenings and weekends - game nights are non-negotiable

• Comfort working in a fast-paced, high-energy event environment

• Genuine passion for sports, community, and delivering exceptional experiences

Nice to Have

• Prior experience in events, hospitality, sports, or customer-facing service roles

• Familiarity with or connection to Ottawa's basketball or recreational sports community

• Experience as a player or fan in a competitive rec league setting

ARTIFICIAL INTELLIGENCE DISCLOSURE

Artificial intelligence may be used in the recruitment and selection process, including to screen, assess, or evaluate applicants.

POSITION STATUS

This job posting is for a new position at Brodie Rec League.

APPLICATION PROCESS

Interested candidates should apply by submitting their resume through the designated application platform.

COMMITMENT TO INCLUSION

We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative teams. We strive to create organizations that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to Brodie Rec Leagues.

Must Have
Outgoing, high-energy personality with a natural ability to make people feel welcome
Strong communication skills and a professional, approachable presence
Availability for evenings and weekends - game nights are non-negotiable
Comfort working in a fast-paced, high-energy event environment
Genuine passion for sports, community, and delivering exceptional experiences
Nice to Have
Prior experience in events, hospitality, sports, or customer-facing service roles
Familiarity with or connection to Ottawa's basketball or recreational sports community
Experience as a player or fan in a competitive rec league setting