Senior Manager, Volunteer Program

About the position

LA28's Senior Manager of the Volunteer Program develops a coordinated recruitment, engagement and deployment process for the 2028 Los Angeles Olympic and Paralympic Games. The person reports to the Head of Volunteer Program and collaborates with functions that will rely on a major volunteer workforce.

Responsibilities and day-to-day work

• Set a multi-year volunteer program plan across Olympic and Paralympic functions, ensuring operational teams' staffing needs align with recruitment and participation programs.
• Define processes for applicants' pre-assignment, role matching, changes, formal offers and eventual event-time placement.
• Integrate volunteer outreach, engagement messages, rostering and deployment so volunteers and operational units receive reliable information.
• Coordinate internal and external workforce stakeholders, define deliverables and resolve conflicting program schedules.
• Establish readiness plans, volunteer policies, risk and issue logs, project tracking and milestone reporting.
• Lead operations improvement using applicant relationship-management and recruitment/scheduling systems.
• Champion inclusive participant experiences, consistent communication, team motivation and practical service standards.

Qualifications and essential skills

• Seven or more years delivering large event volunteer operations, mass recruitment or equivalent event workforce programs.
• Bachelor's degree or seven years of equivalent directly relevant experience.
• Knowledge of CRM, volunteer recruitment, workforce scheduling, rostering, project tools and Microsoft Office.
• Strong leadership, team relationships, project planning and communications skills, including ability to handle changing operational demands.

Preferred experience and additional assets

• Olympic/Paralympic or similar major international event background, experience with multilingual volunteer audiences and understanding of inclusive participation.

Location, schedule and working conditions

Full-time role based onsite at LA28's downtown Los Angeles headquarters. The employer does not offer relocation assistance. Evening, weekend and holiday schedules may be required; responsibilities will evolve as the Games approach. Work is mainly office/computer based, with an open office environment.

Compensation

USD $105,000 to $140,000 expected annual starting base salary range.

How to apply

Use the LA28 Greenhouse application, including the employer's work authorization, onsite availability and compensation expectation questions. Interview and workplace accommodations are available.

Apply on the employer website

Industry areas

Event Management

• Seven or more years delivering large event volunteer operations, mass recruitment or equivalent event workforce programs.
• Bachelor's degree or seven years of equivalent directly relevant experience.
• Knowledge of CRM, volunteer recruitment, workforce scheduling, rostering, project tools and Microsoft Office.
• Strong leadership, team relationships, project planning and communications skills, including ability to handle changing operational demands.

• Olympic/Paralympic or similar major international event background, experience with multilingual volunteer audiences and understanding of inclusive participation.