Event Operations & Fan Experience Crew (Game Day Staff Pool)

JOB DESCRIPTION Event Operations & Fan Experience Crew (Game Day Staff Pool) Status: Casual / Event-Based (Seasonal, Non-Guaranteed Hours) Location: Saskatoon, SK Season: May–August 2026 (home games, potential playoffs, and select team events) Reports To: Saskatoon Mamba Leadership Team Compensation: Hourly (rate communicated during hiring process) At the Saskatoon Mamba, our mission is to reflect, entertain, and unite the city through the power of basketball and the arts. We create high-energy live experiences that build pride across Saskatoon. About the Canadian Elite Basketball League (CEBL) The Canadian Elite Basketball League (CEBL) is Canada’s professional basketball league, with 10 member clubs across six provinces. Blending global innovation with local connection, the league is redefining how the game is played and experienced while rooting its teams deeply in communities coast to coast. With a fan base of 4.1 million Canadians – up 57 per cent since 2022 – the CEBL has cultivated Canada’s youngest basketball audience, with more than half of its fans aged 34 or younger. Its rapid growth reflects its ability to connect authentically with a new generation of basketball fans while expanding the sport’s cultural footprint nationwide. In 2025, the CEBL featured 17 players with NBA experience, and nearly 70 per cent of its athletes were Canadian – the highest proportion of domestic talent in any professional sports league in the country. To date, nearly 40 players have signed NBA contracts following CEBL seasons, which run from May through August. Visit CEBL.ca or follow @cebleague on social media. About the Saskatoon Mamba Professional Basketball Club Originally founded as the Saskatchewan Rattlers, the franchise has been part of the Canadian Elite Basketball League since its inaugural season in 2019, making it one of the league’s founding members. That same year, the team made history by becoming the first CEBL champions, setting a standard for competitiveness, community connection, and belief that still defines the organization today Now, the Mamba build on that foundation with a bold vision for the future. Beginning in 2026, the franchise enters a new era as the Saskatoon Mamba, a rebrand that reflects renewed energy, a deeper commitment to the city, and an ambitious approach to growing the game across Saskatchewan.

Job Summary The Event Operations & Fan Experience Crew supports Saskatoon Mamba home games and select team events across event operations, fan experience, activations, and merchandise support. This is a hands-on, team-first role where reliability, punctuality, and communication are essential in a limited-game, live event environment. Shifts are assigned based on business needs, availability, training completion, and performance. Compensation This is a casual, hourly, event-based position with non-guaranteed hours. Being selected to the Game Day Staff Pool does not guarantee a minimum number of shifts, games, or weekly hours. Shift assignments are based on operational needs, availability, reliability, punctuality, and performance. Key Responsibilities (PRIMARY) Game Day Event Operations Support GOAL: Consistently deliver smooth, organized, and fan-ready game day execution.

• Assist with game day setup and teardown, including signage, barricades, tables, branded assets, activation areas, stanchions, and event materials.
• Support front-of-house readiness, including wayfinding, queueing support, fan touchpoints, and general event presentation.
• Help prepare and reset operational spaces for games, both before and after.
• Follow setup timelines, checklists, and supervisor direction to ensure event readiness.
• Assist with post-game strike/teardown and proper storage/organization of equipment and materials.
• Flag operational issues, shortages, or safety concerns to supervisors promptly. (PRIMARY) Fan Experience & Activation Support

GOAL: Deliver a positive, professional, and fan-first experience throughout the venue.

• Welcome fans and provide a strong first impression of the organization.
• Assist with guest wayfinding and general questions in a friendly, professional manner.
• Support in-game promotions, contests, and entertainment activations as assigned.
• Assist with sponsor/community activation setup and execution, including table support, contest elements, and fan engagement activities.
• Represent the organization professionally in public-facing roles and help create a high-energy game-day atmosphere.
• Support crowd-facing activations and promotional moments as assigned and appropriate.

(PRIMARY) Merchandise & Retail Support (as assigned) GOAL: Support a clean, efficient, and fan-friendly retail experience on game day.

• Assist with setup, operation, and teardown of merchandise booths and retail areas.
• Maintain organized displays and help restock merchandise during games/events.
• Greet customers, answer basic product questions, and support retail transactions.
• Operate POS systems accurately and responsibly (training provided, where applicable).
• Follow team procedures for POS handling, product organization, and issue escalation. (PRIMARY) General Event Team Support & Role Flexibility

GOAL: Support team execution by filling operational gaps and adapting to game day needs.

• Support cross-functional needs across operations, fan experience, activations, and retail.
• Accept role assignments and reassignments during a shift in accordance with game-day priorities.
• Communicate promptly with supervisors regarding delays, issues, or support needs.
• Work collaboratively with staff, volunteers, venue personnel, and team leadership.
• Contribute to a professional, organized, and team-first event environment.

Scheduling, Availability & Attendance Expectations GOAL: Ensure dependable staffing and protect game day operations through clear standards. This is a casual, event-based role with non-guaranteed hours. Scheduling is based on event requirements, role fit/training completion, availability, reliability, performance, and business needs. Availability Expectations

• Must be available to work evenings, weekends, and holidays as required by the game/event schedule.
• Must attend mandatory onboarding/training sessions and pre-event briefings.
• Must provide accurate availability and communicate changes as early as possible.
• Preferred availability for a minimum of 8 home games and key team events during the season.
• Please inform us of any dates or periods when you know in advance that you will be unavailable to work (e.g., vacations, other commitments, or recurring obligations).

Shift Confirmation Expectations

• Staff must confirm assigned shifts by the communicated deadline.
• Unconfirmed shifts may be reassigned.
• Repeated failure to confirm shifts may impact future scheduling opportunities.

Attendance, Call-Out & Punctuality Expectations

• If unable to attend a scheduled shift, staff must notify the designated supervisor as soon as possible using the approved communication method(s).
• Except in emergencies, late cancellations should be avoided, and as much notice as possible is expected.
• Staff must arrive on time, check in, and be ready to work at the scheduled shift start time.

Repeated lateness, late cancellations, failure to follow call-out procedures, or no-call/no-show incidents may result in coaching, reduced shifts, removal from the active scheduling pool, or separation from employment (as appropriate and in accordance with applicable law and accommodation obligations). Performance Standards GOAL: Maintain consistent execution, professionalism, and trust across every game day. All crew members are expected to demonstrate:

• Reliability: follows through on commitments and communicates proactively
• Professionalism: respectful conduct with fans, staff, partners, and venue personnel
• Customer Service: positive, solutions-oriented fan interactions
• Teamwork: willingness to support others and work across functions
• Coachability: responds well to direction, feedback, and changes in priorities
• Safety Awareness: follows procedures and escalates concerns quickly
• Attention to Detail: supports event readiness, timelines, and clean execution

Future scheduling opportunities may be influenced by attendance, punctuality, conduct, teamwork, role competency, and overall performance. Why Join the Saskatoon Mamba? Be part of a professional sports organization and help create memorable live experiences for fans in Saskatoon. You’ll gain hands-on experience in live event operations, fan engagement, activations, and merchandise support in a fast-paced team environment. Let’s Talk About You You’re dependable, team-oriented, and comfortable working in a fast-paced, public-facing environment. You communicate clearly, show up prepared, and understand that strong execution depends on people doing the small things well. You’re willing to help wherever needed, can stay composed under pressure, and take pride in delivering a positive experience for fans, partners, and guests. Education:

• High school diploma or equivalent (preferred)

• Post-secondary education in business, sport management, event management, hospitality, communications, or a related field is an asset

Experience:

• Experience in event operations, guest services, hospitality, promotions, retail, or sports/entertainment environments is an asset
• Experience in customer-facing roles and fast-paced environments is an asset
• Experience working with POS systems is an asset (training may be provided)
• Basketball knowledge/fandom is a plus, but not required

Key Competencies for this Position

• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Positive attitude and professional approach in public-facing settings
• Ability to follow instructions, timelines, and procedures
• Adaptability and comfort with changing priorities
• Strong work ethic and dependable attendance

Unique Working Conditions Creating professional basketball and entertainment experiences does not always happen between 9 and 5. This role requires flexibility, including evening, weekend, and holiday work, particularly during the May–August season. This is a physically active role and may require team members to:

• stand and walk for extended periods
• lift/carry event materials (up to approximately 40 lbs)
• work in crowded, high-energy, and fast-paced environments
• work indoors and occasionally outdoors, depending on event needs

Team members must be able to perform the essential duties of the role safely, with or without reasonable accommodation. This role is administered in accordance with applicable Alberta employment legislation and workplace standards, including human rights and accommodation obligations. How to Apply Interested applicants must complete the application form below to be considered for the Saskatoon Mamba Operations & Fan Experience Crew. Saskatoon Mamba is an equal opportunity employer and welcomes applications from all qualified candidates. However, only those selected for an interview will be contacted.