Operations Manager, Canada

About the position

Fanatics Commerce operates e-commerce, retail, merchandise manufacturing and licensing for professional sport. The Canadian Operations Manager owns execution, fulfillment visibility and process improvements across e-commerce, wholesale, drop-ship, make-to-order, third-party distribution/logistics and hot-market programs.

Responsibilities and day-to-day work

• Monitor order pipelines, pick/pack/ship performance and distribution service levels across all Canadian channels.
• Coordinate US and Canada supply chain, logistics, customer service, traffic, sales, production and sourcing partners to avoid delivery disruptions.
• Give warehouse and third-party logistics partners clear production schedules, capacity forecasts and exception priorities.
• Review backorders each day and organize response plans that minimize fan and retailer impact.
• Lead demand planning and transportation capacity decisions alongside Finance, Sales and Planning stakeholders.
• Build operational reporting architecture with order status, stock availability, inventory health, fulfillment speed and KPI exception dashboards.
• Analyze large operational datasets for bottlenecks, fast/slow movers, stock discrepancies and future capacity risks.
• Implement automation, AI-supported reporting and system improvements, coordinating reconciliations and technology integrations with IT.
• Own customs, cross-border documentation, duty classification and regulatory compliance as products cross into Canada.
• Supervise weekly warehouse restocking, inbound purchase order exceptions and raw/finished materials inventory balances.
• Establish a continuous-improvement and accountability culture with cross-functional teams and outside distribution providers.

Qualifications and essential skills

• Roughly three to five years leading supply chain, logistics, distribution, e-commerce operations or similar complex multichannel work.
• Familiarity with customs compliance, cross-border stock flow, outsourced fulfillment and inventory systems.
• Advanced spreadsheet and business intelligence analytics, including Excel and tools such as Power Query, with interest in automation and AI.
• Experience balancing delivery speed with financial, capacity and service controls.
• Comfortable influencing many external and internal operations partners and managing detailed performance reports.

Location, schedule and working conditions

Full-time Canadian role based in Toronto, Ontario. Includes extensive coordination with US-based departments and logistics service providers; the detailed work model should be confirmed through Fanatics.

How to apply

Apply through the role-specific Fanatics Commerce Greenhouse posting. The accessible employer listing did not include a confirmed salary range.

Apply on the employer website

Industry areas

Sport Marketing

• Roughly three to five years leading supply chain, logistics, distribution, e-commerce operations or similar complex multichannel work.
• Familiarity with customs compliance, cross-border stock flow, outsourced fulfillment and inventory systems.
• Advanced spreadsheet and business intelligence analytics, including Excel and tools such as Power Query, with interest in automation and AI.
• Experience balancing delivery speed with financial, capacity and service controls.
• Comfortable influencing many external and internal operations partners and managing detailed performance reports.